Our Integrabot platform will help:
A major American airline operating across US and on international routes in six continents. One of the top 5 airlines in the world by fleet size and number of routes.
Operational efficiency and customer satisfaction are the critical parameters for an airlines success. Airlines were struggling to ensure a hassle-free flight experience with the operational process data spread across multiple systems that don't talk to each other. Our client felt the need for advanced systems that bring data from various customer touch-points and feed into an integrated decision-making tool.
Baggage handling was one such critical customer touch-point. A real-time monitoring dashboard that records and displays end-to-end baggage handling process data was a critical need, ensuring enhanced efficiency of flight operations and minimum deviations from the scheduled course.
Data-centric system monitoring: The new real-time monitoring system provided a panoramic view of all activities linked to the baggage scanning process. This system enabled the team to proactively calibrate the workforce at each scan point and adapt to the changing levels of activity.
Reduced baggage misplacement/Loss: As the luggage tracking errors decreased, customer satisfaction improved significantly. Our system successfully contributed to both reduced flight delays and enhanced the customer experience.
The solution helped to recognize and reward baggage handlers at the scan points on good performance and that motivated them to aim for higher customer satisfaction. Employee satisfaction was also high due to the improved operational momentum and process efficiency.
Netrovert started the engagement with an infrastructure mapping phase.
Infra Roadmap: A technology infrastructure roadmap based on existing infrastructure & future projections was prepared and put into commissioning. A phased approach helped the customer deliver value with phased investments.
Comprehensive Dashboard: An aggregation engine was developed to capture insights and monitor various performance indicators across all the touch points in real-time. A comprehensive dashboard was built with latest UI technologies presenting aggregated data collected and stored in the cloud. The cutting edge visuals providing profound business insights were a huge win.
A multinational food products corporation listed on the Forbes Top 125 America's Largest Private Companies. It sells non-dairy frozen food supplying products to retailers, in-store bakeries and foodservice providers.
Technology adoption in Food & Beverages industry encouraged many companies to change their operational models adopt a data-centric approach. Our client, being one of the largest players in the market, needed a system to provide real time updates on product info and illustrations through public websites that enable its' customers to get most relevant data swiftly & efficiently.
Reduced time-to-market: The client's product development processes were made more efficient by breaking down the organizational data silos to get products to market faster.
Improved strategic decisions: The real-time product and illustration information helped the company make more strategic and informed decisions, minimizing revenue leakage.
Eliminated process bottlenecks: Our solution helped the client to minimize delays and bottlenecks by providing the tools to design and refine processes and workflows.
Netrovert’s expertise in enterprise integrations helped the client implement a well-balanced, cutting-edge Product Lifecycle Management (PLM) system. Our solution helped to:
The open architecture of our PLM solution provided a single digital product definition, thereby enabling easy integration and driving critical business value for their products. This was achieved through a message-driven view of the latest product information from ERP systems to a central data store. A dynamic query service was also built to pull real-time product information from client's public websites against a query submitted by customer, leveraging TIBCO's security protocols.
One of the world's largest chemical manufacturers and energy providers with products that fuel transportation, power cities and propel industries forward. They believe in applying cutting-edge technologies to help safely and responsibly satisfy the ever-increasing global need for energy & high-quality chemicals.
Dynamic energy demand patterns add to the complexity of supply chain network. To ensure zero-data loss communication across various systems in the supply chain, our client needed a solution to make the existing warehouse management system better, more reliable, efficient, and with a centralized monitoring and management system.
Our client was able to scale their core operations with improved efficiency and speed.
Reusable APIs: The inherent flexibility and reusability of APIs facilitated an easier and faster way of adding new levels in the supply chain network without considerable overhead.
Continuous Optimization: The centralized ecosystem enabled our client to continuously optimize existing processes and build new use-cases with significantly less time, effort and expense.
Faster delivery: For the IT team, this meant faster delivery for their internal customers and thereby translating into exceeding partner and customer expectations.
Netrovert’s hands-on experience in MuleSoft integrations provided a best-in-class API-led strategic solution that ensures reliability, maintainability & reusability.
A centralized integration system was implemented by exposing various APIs to the aggregated data of orders, shipments & deliveries. An add-on notification module to alert the supply chain support team on any data transfer exceptions from SAP to WMS and vice-versa enhanced the quality of service.
A reliable zero data loss pattern was achieved with AnyPoint MQ’s. In doing so, the team also ensured that the integration met the governance and data security requirements of the client.
A US-based telecommunications giant providing Pay Television, Internet access, telephone services and original content to millions of residential and business customers across North America.
Customer TV-watching experience needed a re-haul. It was limited by the need to download the movie to a set top box with a small storage capacity. Also restricted was the viewing on multiple devices, even though the customer had paid for the programs. Customers demanded flexibility in viewing media without having to spend on a high-end set top box and media companies needed their IP protected.
A win-win solution was brought about by pioneering a Cloud based DVR solution. Customers could store their programs in a personal storage space on the Cloud and stream it to any device of their choice at their convenient time. A wide spectrum of features were offered allowing users to record multiple programs simultaneously, pause live TV, rewind, fast-forward and catch up to live TV, and view recorded content from multiple devices.
Our client's customer satisfaction index shot up significantly, encouraging them to offer more innovative on-demand features and stand out from the competition.The solution helped our client in building a probabilistic data model to provide better content recommendations to its viewers based on their viewing patterns and preferences.
With the help of Netrovert's Centre of Excellence, we identified and addressed each of the key issues and bottlenecks.
Using an AGILE methodology, 3 major modules were developed as part of the proposed solution
An advanced technology venture providing scalable background checks for companies that develop innovative products to make hiring better, transparant and more efficient.
The dynamic nature of workforce economics has led many companies to work with advanced background check software like our client's platform, to help them:
Our client’s constant quest to increase its platform’s productivity & operational efficiency required an integration with Bullhorn to reduce 16 steps to 3 in ordering background checks.
The pioneering solution worked well with improving customer satisfaction and increasing viewership. Our client was able to resolve authentication issues in legacy systems.
The integral part of our solution - tenant provisioning and configuration service fortified our client’s multi-tenancy architecture and opened up new business avenues. Leveraging the platform’s newly implemented cutting-edge UX & modern technology stack of embedded Single Page App helped in business growth and improving brand value.
Netrovert began the engagement with a discovery workshop to understand the business requirements and the As-Is technical landscape.
API-led Connectivity: We created the To-Be reference architecture & implemented various workflows using an API-led connectivity approach based on MuleSoft’s Anypoint Platform.
Micro-Service Architecture: Netrovert brought in a strong and flexible design approach using proven design practices. We used a micro-service architecture, along with new interactive UI & UX designs, to create a single page solution using React App framework.
Insights from DataDog: On top of this solution, an interactive UI application integrated with Datadog agent was built to provide deep insights on business metrics.
Three completely disparate systems have always been managed manually, ensuring data pulled from one system is entered into the other as quickly and accurately as possible. For a global leader in outdoor advertising, thousands of media assets, moving invoicing data between systems in CSV format was clearly inefficient, error-prone, and delayed. Automating the process without disrupting the operations was the challenge at hand.
Our client is one of the world’s largest outdoor advertising companies with over 0.4M displays in 30+ countries across the globe. The goal is to make the data flow seamlessly through legacy and other enterprise systems and open the window to a new customer engagement paradigm. The customer billing data will have to access 5+ enterprise data sources for customer billing data, resources data, financial data, and many more.
No disruption implementation: Three disparate systems :custom ERP, cloud based HR/Finance, and billing software to be integrated without affecting operations
Real-time view of invoice data: Client has a real-time visibility on invoicing data helping in smart decision making
Big savings: Eliminated hundreds of hours of data movement work ensuring errors are eliminated and data is moved in real time
Building on the Workato platform to integrate the billing system, HR/Finance system, and the custom ERP with customer data was the best path forward, one that would not disrupt the existing systems. This approach was in line with the company’s go-forward strategy of investing in data analytics and technological capabilities.
Netrovert’s team analyzed the custom software to understand the need to build connectors and Recipes required to integrate with the HR/Finance and the customer billing data software. Invoicing information from custom apps was intelligently fed into HR and billing systems in real time. This process required building Workato recipes to connect and automate the flow of data.
Workato recipes were then built to pull the invoice data from the advertising API platform to the HR system and billing system automatically. Generated invoices were automatically communicated to the clients. The team has the expertise to work on hosted apps and integrate with Workato. The HR/Billing system was integrated using SQS as it was hosted on AWS cloud.
Netrovert’s team has the experience in Workato to handle requirements that seem simple on the surface, but actually require intricate recipe development and integration expertise,including customer/legacy apps as well as cloud apps.
Adding customer service agents to improve customer experience is good but not enough when you have millions of them and the number is growing. How can technology be leveraged to scale customer service to unprecedented quality experiences?
Bringing together data from 20+ enterprise systems to serve customers across the globe in a way that has never been possible - not just answering but also predicting and being prepared for an intelligent conversation to solve the issue quickly.
Our client is a household name in computer hardware accessories with 35,000+ products bought by 600+ million customers globally. An overwhelming number of customers expecting instant and immediate service is a challenge of staggering proportions. Add to this the expectation of customers have moved from getting automated suggestions to live,intelligent conversations. They expect the agents to understand the product, recognize them as a valued customer, and quickly discern if they are looking for higher level support or basic support to help them buy or receive product-related support.
The challenge is not the availability of the data, but rather the variety of systems on which this data resides. The customer service agent will have to access 20+ enterprise data sources for customer demographic data, online navigation data, product inventory, help manuals, and many more.
360 Degree View: Instant, comprehensive view of every lead results in a more well-tailored marketing message from every customer service agent.
Automated Email Communication: Automatic, error-free emailing of all relevant product information, offers, and sale info increases conversion.
Quick and Efficient Customer Service: A swift outreach to the massive customer base with expectations of immediate service, generates great lead conversion and satisfaction numbers.
A quick and efficient way to effectively service customers leveraging 360-degree views of customer profile and intelligent automated communication.
Customer information from six marketing apps is intelligently fed into CRM in real time. This required building several Workato recipes that sourced data from landing page, chat, ecomm site, email system, DBMS and website. Workato recipes were triggered to create a profile of the customer.
Creation of profile in CRM triggers Workato recipes that move profile into relevant email lists and ensure appropriate communication automatically. CRM displays all the customer information in one interface sourcing information from all the enterprise apps.
Netrovert's team completed this effort in less than nine weeks compared to a typical implementation time of nine-plus months. The team’s expertise in building workflows, coupled with the no-code platform’s ability to easily translate business processes into system behavior were integral in accelerating the completion of this project.